FAQ

Frequently Asked Questions

Find everything you need to know about our free walking tours, meeting points, schedules and bookings.
We do the 15-minute introduction at the starting point (Sigismund’s Column). If you are late more than 15 minutes, see this.
See our current schedule.
All our tours start from the Sigismund’s Column in the Castle Square (entrance to the Old Town).
The tour will take place regardless of the rain, summer heat or winter cold, so please dress accordingly. If the chances of rain are big, bring the umbrella, it will make your day 🙂 In winter don’t forget about warm shoes, gloves, and a hat covering your ears. In the summer bring sun protection hat, sunscreen and a bottle of water 🙂

Yes, there is!;) We run the tours EVERY day, three times a day, 365 (or 366:) days a year, holidays included. Weather conditions also don’t discourage us from showing you the best of Warsaw – rain or shine, snow or thunderstorm you can find our Orange Umbrella at the starting point.

*ATTENTION! On 1st January the Old Town Free Tour starts at noon.

You can book tours on our website. Choose a tour from here, pick a date from the calendar and fill a short form.
The tours take approximately 2-2,5 h depending on how many questions you have and how many extra stories the guide decides to share:)
Orange Umbrella Free Tours are pay-as-you-wish tours, so ‘free’ can mean several things. First of all, you’re free to join the tour. You’re also free to leave at any point if, for any reason, you’re not satisfied with it. But ‘free’ also means we don’t charge you with the tour ticket costs. We’re not financially supported neither by Warsaw city authorities nor by any sponsors. The only kind of remuneration our guides receive for the Orange Umbrella Free Tour is donations/tips they receive at the end of the tour. And again, you’re free to decide how much the tour was worth or how much you can afford to donate.

Orange Umbrella Free Tour guides are true Varsovians and professional, licensed Warsaw guides. They will share with you their Warsaw passion. During tours, you will hear interesting stories about Poland and Warsaw. Some of us may be students but for most of the guides it’s a regular job

If you want to meet our guides before joining our tours click here for more information. You can also read reviews of Orange Umbrella guides on Tripadvisor website.

We accept groups up to 7 people, if you’re an organized group consisting of more, we will be happy to organize a private tour at your preferred time.
The number of spots on our tours is limited to 20. We give priority to tourists with reservations.
Our groups are currently limited to 20 guests. On the base of our experience, we know that the suitable number of people in the group allows our guest to have the best opportunity to explore Warsaw. We create this opportunity and during our tours: guests can hear the guide well, the guide fulfills the whole planned programme and even more, everyone can easily talk with the guide (during the tour and after it).
To cancel your reservation please use the cancellation link contained in the booking confirmation email.
Yes, you can book for more than one person. During the reservation process change the quantity to the number of people that will join the tour.
Yes. Please show your confirmation to the guide before the tour starts. You can print an email or you can show an email on your device (mobile, tablet etc.)
We encourage you to be at least 5 minutes before the tour starts.